Your Trusted Leader in Life Safety and Security in the Carolinas
Since our founding in 1996, Diamond Electronics, Inc. has stood as the beacon of excellence in providing security and life safety systems in the Carolinas. Our dedication to safeguarding and protecting your assets and ensuring peace of mind has cemented our status as an industry leader in the complex world of life safety and security systems.
Unmatched Expertise Across Diverse Venues
Our extensive portfolio showcases our versatility, with successful projects ranging from warehouses and government facilities to schools, churches, hotels, and residential multi-family buildings. This wide-ranging expertise underscores our capacity to tailor life safety and security solutions to meet the specific needs of each client, regardless of their industry or scale.
Our Professional Promise
Expert Installation and Service
With over 100 years of combined experience, our team embodies professionalism, from our thoughtful system design to meticulous installation, comprehensive service, and rigorous maintenance routines. With a crew renowned for its high performance, safety commitment, and vast industry experience, we guarantee life safety and security solutions that you can depend on.
A Legacy of Quality
At Diamond Electronics, Inc., we live by the wisdom that “The bitterness of poor quality remains long after the sweetness of low price is forgotten.” These words resonate with our philosophy, driving us to offer unmatched security and life protection solutions in the Carolinas that stand the test of time.
Commitment to Excellence
In our quest to deliver exceptional life safety solutions in the Carolinas, Diamond Electronics, Inc. remains your steadfast ally. We are committed to enhancing the safety and security of all the facilities we protect, ensuring that every project under our watch is handled with the utmost care and expertise.
Trust Diamond Electronics, Inc. for your life safety and security solutions– where quality is our hallmark, and your safety is our priority. For more information about our services, get in touch with us today.
About
Nestled in the heart of Locust, NC, Diamond Electronics, Inc. stands as a bastion of life safety and security, offering unmatched commercial and residential fire and security systems in the vibrant city of Charlotte and beyond. Our journey began in 1996 when our founder, Richard Butler, set out to establish a company that would epitomize excellence in safety and peace of mind.
Today, under the new leadership, we continue to soar ever higher, expanding upon a foundation of trust and expertise that has become synonymous with the Diamond Electronics name.
Family Owned, Community Trusted
Rooted in family values and driven by a sense of community, Diamond Electronics, Inc. is not just a business; it’s a guardian of the public’s well-being. As a proud NC Hub Certified and MBE Vendor, our essence lies in our commitment to serving a diverse client base with integrity and professionalism. This Minority Business Enterprise not only thrives on delivering superior service but also reflects a rich tapestry of inclusivity and local empowerment.
Exceptional Service Without Exception
Our promise to you is uncompromising quality and protection. The illustrious team of technicians at Diamond Electronics, Inc. undergoes rigorous training, ensuring their mastery over every piece of equipment we install. Our expansive portfolio of projects, big or small, commercial high-rises or cozy family homes, receives the same level of meticulous attention and care. There is no job that is too vast or minute for us to accept with full confidence that we will exceed expectations.
At Diamond Electronics, Inc., we understand that the stakes are high when it comes to safety. That’s why we ensure excellence from the initiation of a project to its successful completion. Professional installations and timely responses to service issues are not just promised—they are guaranteed.
Award-Winning Recognition
Our steadfast dedication to exceptional service has not gone unnoticed. Diamond Electronics, Inc. proudly boasts an “A” rating on Angie’s List, a testament to our unwavering commitment to customer satisfaction. Years of consistent, quality service have also earned us the coveted Angie’s List Super Service Award, an accolade that we accept not just as a badge of honor but as a continuous challenge to set the bar even higher.
Ultimate Protection, Our Commitment to You
For Diamond Electronics, Inc., protection is more than a service—it’s a pledge to guard the well-being of our community. Ultimate protection is what we do best, and we take this responsibility with utmost seriousness. In a world where uncertainty can loom, we provide the certainty of a secure fortress, whether it’s the coziness of your living room or the bustling corridors of your enterprise.
As a cornerstone of safety in the Carolinas, Diamond Electronics, Inc. invites you to join our ecosystem of secure and safe environments. Let us be the artisans of a tailored life safety and security experience designed specifically with your needs in mind. Your trust is our greatest asset, and safeguarding your world is our greatest privilege.
FAQs
These are some common technical questions asked by customers. If you don’t find your particular question listed here, contact Diamond Electronics, Inc. at 704-888-0223.
How does my alarm system work?
The alarm system may be armed in the “Away”, “Stay” or “Instant” mode. Once the system is activated, each monitored zone has the ability to recognize an intruder. Once a zone has gone into an alarm status, the alarm system then dials the Central Monitoring Station and transmits the alarm signal through the telephone line and/or the cellular device. Once the signal is received, the alarm system will wait to send another signal if another zone is activated. Entering your 4 digit code and pressing the (1) key will silence the alarm. You must repeat this step twice to cancel the memory of the alarm before you will be allowed to re-arm your system. Arming the system in the “Away” mode (all devices including the motions detectors are on). Arming the system in the “Stay” mode (all devices except for the motion detectors are on). Arming the system in the “Instant” mode (all devices except for the motion detectors are on and there is no delay on doors for entering or exiting).
Why does my keypad display “Not Ready”?
Your keypad is informing you that there is an open zone and that the alarm system cannot be armed until this zone has been shut. Verify that all doors and/or windows are completely closed and that there is no movement within the range of a motion detector (if motions are included in your system). If the system has had a previous alarm, that alarm is still being held in memory and must be cleared before the system will arm.
Why did my motion detector false?
Movement of objects such as balloons, blinds, and curtains within the range of a motion detector may cause the detector to go into alarm. Dust & spider webs around or inside of the motion detector may also cause the detector to go into alarm. If your motion detector has created a false alarm, please contact Diamond Electronics, Inc. immediately.
Why is my keypad dead (no power) or displaying “No AC”?
A keypad will typically display “No AC” or become dead when the system has lost electrical current. The outlet should be checked to verify that it is operational. You should also verify if the security system transformer has come unplugged from the outlet. If the outlet is working properly and transformer is secure, a service call will be needed.
If my electric power goes off, will my alarm system still work?
Yes. In the event of a power loss, the system will continue to operate on the battery located in your security panel. In the event your panel battery is low or if power has been out for an extended period of time, a low–battery signal will be received at the Central Monitoring Station and you will be notified.
What do I do when my keypad displays Low Battery?
Contact Diamond Electronics, Inc. @ 704-888-0223. Panel batteries normally have a life span of 3-5 years. If it has been over this amount of time, it is time to replace the battery. Once the new battery has been installed, the low battery display will disappear after 12-24 hours.
What do I do if my system isn’t working correctly?
Diamond Electronics, Inc. is here to assist you in trouble-shooting the issue over the phone and will be more than happy to schedule service if the problem cannot be resolved. Please contact our office at 704-888-0223 (Monday-Friday from 8am – 5pm).
Am I responsible for testing my system regularly?
Yes. It is your responsibility to test your system to ensure the system continues to operate properly. You must 1st place your account on test at the Central Monitoring Station. Activate your alarm system and contact them after you have completed the testing to verify the signals were received. Remember to clear the memory of the alarm after testing has been completed.
Should I contact Diamond Electronics, Inc. regarding phone service repair or a change in telephone providers (including, but not limited to VOIP)?
Yes. Never have any type of telephone service repair work performed without testing your system “before” the technician leaves your site. Telephone repair work has the potential to create a disruption in your security system service. When changing telephone service providers for any reason, always test your system “before” the technician leaves your site. Changing telephone service has the potential to create a disruption in your security system service if the telephone line is not properly reconnected to your security system panel. Please remember that when choosing digital phone service, in the event of a power loss, you will also lose telephone service. Therefore, without a cellular unit, your security system will not transmit signals to the Central Monitoring Station during the power loss.
How do I change the people listed on my call list or add/delete a code?
Contact Diamond Electronics, Inc. by e-mail, telephone or through the website. All account changes must be made in writing and signed. For your protection, your authorized passcode is required before any changes to the account and/or system can be processed.
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